Case managers are patient advocates, service providers, brokers to other services, counselors and needs coordinators. The goal of case management is to empower patients through education and support. Eligibility for case management services is determined by the AIDS Foundation of Chicago (AFC) guidelines.

To address the special needs of people living with HIV/AIDS case managers provide the following:
• Assistance with applications for Social Security, Public Aid, and Medication Programs.
• Referrals to substance abuse programs
• Referrals to special housing options
• Providing links to legal assistance programs
• In-home support to patients and families as situations warrant


The ADAP program pays for HIV and related medications for eligible Illinois residents who are not covered by commercial insurance, Medicaid or Medicare. Any patient not covered by Medicaid, Medicare or commercial insurance must complete an ADAP application if they are receiving antiretroviral therapy.

ADAP provides home delivery of medications through a contracted pharmacy which is staffed with HIV specialty pharmacists. Enrollment in this program is completed by case management services.

All patients receiving antiretroviral therapy must complete an ADAP application and provide the following each year:
1. Illinois identification (State ID, Driver’s License, utility bill with your name)
2. Income verification (Social Security award letter, Pay stubs, tax forms)
3. Other documentation as necessary

Medications not covered by Public Aid, health plans or ADAP may be obtained from the Provident Hospital outpatient pharmacy Monday-Friday as a last resort.